- Understanding the goals, 27.8%
- Selecting the right vendor, 24.5%
- On-going management, 19.9%
- A properly structured contract, 12.5%
- Strategic vision, 7.1%
Nothing dominates in these particular results. It's like the line in Anna Karenina: "All happy families resemble one another; every unhappy family is unhappy in its own fashion."