Kaiser Permanente is hiring a Relationship Manager in a northern
As the Relationship Manager/Strategic Partner within the Service Management department you will act as the single point of contact (Liaison) between National Operations and the Health Plan and Care Delivery Business Area Partners. Responsibilities include improving mission critical operational integrity by: negotiating service level agreements, ensuring that all levels of service and resources committed are provided to the business constituency in a consistent and quality manner assisting in the resolution of issues surrounding services, processes, and identification of resources, proactively managing service issues identified and/or escalated through ongoing tracking and trending utilizing metrics data, requirements review, metrics analysis and trending, and application availability reporting.
The ideal candidate will have strong influential communication skills, excellent analytical problem solving abilities, and a strong understanding of business process methodologies and change management principles. 10+ years of IT experience with an understanding of end-to-end application delivery in a multi-platform IT environment is desired. Familiarity with problem management tools, PowerPoint, Visio, Excel, Access and Business Objects is required. MBA a plus. This position will be located in
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