ACS is seeking a Service Delivery Manager in Warren, NJ who can apply a comprehensive and in-depth working knowledge of technical services, policies, practices, processes and procedures to the most complex range of assignments. Incumbent manages the activities and personnel of the support center. Ensures the operation is in accordance with the established procedures and practices. The manager monitors performance of support personnel, reviewing response times, problem logs and trends in problems reported. Errors at this level can cause significant delay, expense and/or disruption to the organization. Position involves frequent, regular interaction with all levels of ACS operations/project management and staff.
REPRESENTATIVE PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Manages the activities and personnel associated with providing technical services to internal and external customers.
- Identifies, prioritizes and confirms resolution of reported problems with desktop, laptop and networked systems.
- Ensures all phases of desktop support including installations, upgrades, software, hardware, operating systems and operating systems configuration issues are properly coordinated, monitored and resolved.
- Develops information technology projects and provides strategic management and objectives for the department.
- Provides task leadership to assigned staff and coordinate related on-site activities such as client and ACS interface, parts and equipment orders and inventories.
Education and Typical Years of Experience
Related Bachelors degree, or equivalent experience. Minimum of 5 years progressively responsible related experience in administration, management control and/or accounting of technical/professional services. 1+ year experience in successful task leadership or supervisory role, demonstrating strong organizational and task leadership skills.
Special Requirements
Must be an accomplished senior project manager working in a technology environment, current or previous IT Outsourcing experience a MUST. ITIL certification, highly desirable with 7-10 years as a technical manager in a client environment.
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