R. Ravichandran in The Financial Express shares some conclusions from NASSCOM's study, "Outsourcing Challenges in 2005."
According to the article, "privacy is expected to be a key issue for both customers and suppliers, which will come to the fore in 2005."
Currently those companies in the US and non-US countries are expected to face problems in synthesizing [privacy] laws with the laws of countries from which the private information originates, the study pointed out.
Other areas of challenge: contract disentanglement issues (particularly in a time of rising interest rates, which play havoc with risk calculations), suppliers' risks (aggravated during a period of increasing demand for their services), and a customer mandate that service providers prepare service auditor reports for Sarbanes-Oxley compliance.
