Sprint Offers Outsourced Wireless Services

    0
    243
    views

    ComputerWorld reports that Sprint has launched a new program to provide end-to-end wireless device management. "Sprint announces availability of outsourcing service at CTIA" says that Sprint Managed Mobility Services (SMMS) "costs from $5 to $20 per user per month, depending on which of four levels of service are used… Basic service includes deployment of handhelds and replacement for lost or stolen devices, while higher levels of service add the ability to call up bills showing airtime to help manage usage, in addition to configuration and security management…"

    Sprint also took the occasion to announce a wireless service level agreement for business customers — which it calls "an industry first." According to a company press release:

    The SLAs back the performance of Sprint's wireless network – unlike its competitors' – with credits to businesses with corporate-sponsored (or company-paid) wireless subscribers. The SLAs provide performance metrics based on dropped data sessions, blocked data sessions and data network availability.

    …The new wireless data SLAs provide the following:

    • Less than 2.00 percent data blocks – If the national average wireless data blocks for the Sprint-owned CDMA network is two percent or more during any month, then the customer may be eligible for a service credit of 10 percent of the monthly recurring charge for the wireless data services. A wireless data session is considered blocked if the user is unable to establish the wireless data session while within the coverage area defined in the SLA due to failure of the Sprint-owned CDMA Network. The coverage area does not currently include affiliate networks.
    • Less than 1.00 percent data drops – If the national average for the wireless data drops for the Sprint-owned CDMA network is one percent or more during any month, then the customer may be eligible for a service credit of 10 percent of the monthly recurring charge for the wireless data services. A wireless data session is considered dropped if the user experiences an uninitiated termination of a data service connection within the coverage area defined in the SLA. The coverage area does not include affiliate networks, and EV-DO performance is not measured for this metric.
    • 99.5 Percent Wireless Network Data Availability – If the national average wireless network data availability for the Sprint-owned CDMA network during any month is less than 99.5 percent, then the customer may be eligible for a service credit of 10 percent of the monthly recurring charge for the wireless data services. The availability of network elements used to support a data session determines the overall service availability. The coverage area does not currently include affiliate networks.

    LEAVE A REPLY

    Please enter your comment!
    Please enter your name here