In the strange-but-it's-gotta-be-true category, according to this Reuters story, McDonald's is looking into outsourcing its order-taking at drive-throughs. The quote that will surely go down in the annals of foot-in-mouth disease:
"If you're in L.A…. and you hear a person with a North Dakota accent taking your order, you'll know what we're up to," McDonald's Chief Executive Jim Skinner told analysts at the Bear Stearns Retail, Restaurants & Apparel Conference in New York.
