Jeroen Tas, vice chairman of Mphasis, said it’s harder to do background checks of potential employees in India, according to this report by Ed Frauenheim on Cnet.com. But he also pointed out that “this is something that can happen anywhere.”
The “this” refers to a $350,000 bank fraud case involving Mphasis’ clients’ clients.
Mr. Tas said NASCOMM plans to set up a registry of BPO workers should ease the background-checking challenges faced by companies in India.
That sounds optimistic to me, since the NASCOMM effort is more of an entry-level certification effort than anything else. Background checks take time, energy and investment. There are no shortcuts to doing it thoroughly, in India, the US or anywhere else.