Offshore Customer Management

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    Offshore customer management conferences take place April 25-27 in New Delhi, November 1-3 in Prague, June 28-30 in Johannesburg and June 29-July 1 in Cape Town. The focus will be on offshore customer management, contact centers and other aspects of BPO.

    Topics at the India show include:

    • Managing for long term success
    • Creating cultural alignment
    • Locations & business models – making the right decisions for your business
    • Creating secure futures: rules of engagement, contracting and governance
      for long term offshore success
    • Managing risk in offshore outsourced operations
    • Key Challenges in offshore BPO operations
    • The right side of the law: Understanding offshore legal processes and constraints

    Attendees will have the chance to visit some offshore operations as well.