Offshore customer management conferences take place April 25-27 in New Delhi, November 1-3 in Prague, June 28-30 in Johannesburg and June 29-July 1 in Cape Town. The focus will be on offshore customer management, contact centers and other aspects of BPO.
Topics at the India show include:
- Managing for long term success
- Creating cultural alignment
- Locations & business models – making the right decisions for your business
- Creating secure futures: rules of engagement, contracting and governance
for long term offshore success - Managing risk in offshore outsourced operations
- Key Challenges in offshore BPO operations
- The right side of the law: Understanding offshore legal processes and constraints
Attendees will have the chance to visit some offshore operations as well.