Patrick Thibodeau's May 2 Computerworld article on offshoring tech support leads with news about Dell's new three-year contract with Honeywell to manage 57,000 of Honeywell's PCs. http://www.computerworld.com/managementtopics/management/helpdesk/story/0,10801,101456,00.html
The May 5 issue of the WSJ has an interesting article by Nicholas Zamiska, "Quality Luries Software Outsourcing," where Zamiska mentions that CMM certification is exploding – 243 Chinese companies joining 387 Indian firms.
