In the first of a two-part article on "Best Practices for Improving Project Success: The Importance of Synchronization," Goran Begic focuses on face-to-face communication and use cases.
Although he starts his discussion of communication by observing "Blessed are the teams that reside in a single location…", Goran does provide some good practical advice for communication in a distributed environment such as implementing a project home page and a good defect-tracking system. He also recommends online chat.
http://websphere.sys-con.com/read/173071.htm