Attrition at the Senior Management Level

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    Zinnov Blog makes a good point: The tenure at captive centers in India among country managers is getting shorter. When a captive loses its operational head, US senior management needs to get its hands dirty — and that involves trips to India and late night calls.


    For that reason Zinnov recommends adding country manager transition to the business continuity risk list and have a plan in place for mitigating the expense and burden this can bring.

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