The 100+ (at least it seemed that way) services providers at the Gartner Outsourcing summit in Orlando were not just selling to customers – they were selling to each other! In an interesting twist in the evolution of the "global services supply chain" – regional services providers from Ukraine, Brazil and Russia – were actively seeking partnerships, alignment with leading global providers from India. As the outsourcing pie grows, the share of the rest of the world (vis-a-vis India) is bound to grow. All indicators points to an upcoming massive consolidation in the services industry (which has probably already started – going by some recent activity; EDS acquiring a majority stake in Mphasis, Accenture and Savista, etc. I expect over the next two years the larger India-based providers to actively acquire companies in eastern europe and south america, and to a smaller extent buy US-based niche business process outsourcing companies.
Which brings me to Hello World! - a quick introduction to my profile that is an interesting mix of providing services (CTO/CIO of a business process outsourcing company, and early on, was with Tata Unisys), purchasing and managing outsourced services, as well as developing and deploying enterprise software products (databases, portals, middleware and solutions). I am currently with Enlighta, a provider of outsourcing management tools to leading providers and buyers of outsourced services. In this role, get to meet and interact with leading providers, global sourcing teams and advisors and analysts covering this space. Will share what I think is interesting to me (and hopefully to you too). Stay tuned.
