Call Centers in China

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    CRM magazine offers a brief overview of the China contact center market here:


    http://www.destinationcrm.com/articles/default.asp?ArticleID=6399


    Among the points made by author Coreen Bailor:



    • Agent positions will increase by 20% a year, according to Datamonitor, through 2009.
    • VoiceXML is projected to overtake touch-tone IVR systems as the dominant platform in the country.
    • The industry is primarily focused on domestic inbound calls currently.

    To learn about the obstacles faced by this nascent market, read the article.

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