HCL Technologies recently introduced a service under which it will remotely upgrade business computers to Windows Vista from its offshore facilities. The “Zero Touch” desktop deployment, as HCL calls it, is completely automated and will allow businesses to cut Vista installation costs by 40%.
Today, IT service providers of all stripes are ramping up their low-cost, remote infrastructure delivery capabilities. Almost all of the top Indian vendors with a presence in India have forayed into the red ocean. MNC vendors such as HP, EDS and CSC are using the global delivery model to perform elements of remote infrastructure management work from offshore and nearshore locations.
If we think vendors alone are riding on the wave of infrastructure management services (IMS), then the meal is half complete. Many MNC captives have already made decisions of sourcing IMS from India and many more would follow. Recent news about Google investing at least $1 billion in a million-square-foot data center comes as a great bolster to the industry. Not to mention, Nokia, Yahoo, Akamai and many other companies have already started managing NOCs from India.
