NeoIT in its latest report on Services Globalization Trends in 2007 has a few key predictions for 2007: fewer vendors, moving even core processes to global locations and increasing use of analytics among others. Interesting read!
Harping on cost savings alone is not going to work either for service providers or buyers! In a world of competition, where nimbler competitors are always nipping at your heels with better, faster and easier ways of doing business with them, large monolithic dinosaur businesses have to reinvent themselves in short order or find themselves sliding down a slippery slope! Offshoring a slow business process and saving a few bucks in the process is not going to help you compete more effectively!
The days of experimenting with offshore business processes are over – some of them causing widespread embarrassment, especially with customer-facing business processes over voice. Process excellence needs to be the foundation of many of these efforts both from the service providers’ and service buyers’ points of view.
Many U.S. corporations have a legacy of lip service to the "Quality Program of the Year" approaches. In our interactions with prospects and customers we are already hearing a lot of rumblings and dissatisfaction with "Six Sigma" efforts within companies, through no fault of these programs. Before this, it was "Total Quality Management" (TQM) and before that it was "Zero Defects." Half-hearted approaches will fail, no matter what they are.
Sending business processes offshore is a risky proposition and taking business transformation lightly is not going to achieve desired results, unfortunately.
Good reading and lots of information to ponder!
First comes thought; then organization of that thought, into ideas and plans; then transformation of those plans into reality. The beginning, as you will observe, is in your imagination. — Napoleon Hill
