Some truly interesting choices in best-of, including IBM and Accenture. Apparently, these two services giants know how to treat their clients, which may portend well for your customers too, if you hire them to work for you.
Of course, everybody loves to read about "hall of shame" entrants, which include Dell and Compaq (HP). That could suggest trouble on services front as well; after all, if a company can’t get its own processes repaired, can you really expect it to understand how to improve yours?
