I have come across a very interesting and insightful article published by AT
Apart from publishing the survey findings, the article also lists 5 keys for a successful offshore program and they are
1) Focus on operational performance, not savings
2) Invest in management team and don’t outsource ownership
3) Mitigate common problems by communicating openly
4) Don’t focus on price, focus on capability while selecting an outsource partner
5) Calibrate ramp speed to experience and send positions overseas accordingly while transitioning the process
It will be interesting to know your views about various aspects articulated in the article.