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Do not become a captive by a flawed “Captive Center” Strategy

May 9, 2007

Honda’ s Flexible Plants – Lessons for Business Processes

October 6, 2008

Contact Centers Expect To Focus on Customer Satisfaction in 2006

News February 22, 2006

How To Transform IT without Outsourcing

Consulting Firms June 9, 2005

The Lifecyle of an Application

Blog October 6, 2004