Relationship performance assessment

The effort made to quantify the qualitative nature of the relationship the client has with its service providers. According to Gartner a good place to start to develop the measurements is to look back at the prioritized evaluation criteria used in the service provider selection and evaluation process. Criteria to be evaluated may include contract and relationship, alignment and vision, as well as customer service.

Contributed by: Multisourcing: Moving Beyond Outsourcing to Achieve Growth and Agility