The following article is an excerpt or derived from Selling Outsourcing Services by Grant Lange. Preparing for the consequences of failure is not the best...
Technology improvements will have a significant impact on the BPO industry. This article discusses the latest outsourcing trends affecting the BPO industry.
The useful advantages and benefits of Software-as-a-Service solutions have led to increased interest in Infrastructure-as-a-Service solutions. The conventional approach required firms, irrespective of its size, to invest in basic IT infrastructure, which could then be supplemented with SaaS contracts.
The author shares the details that enabled his company -- Ketera Technologies -- to succeed with its offshoring efforts. The article includes a downloadable spreadsheet matrix for city selection.
Gartner defines Cloud Computing as “A style of computing where scalable and elastic IT-enabled capabilities are delivered as a service to customers using Internet...