Pricing as a Solution for Process Improvements?

A simplification of Pricing your product or service could simplify a lot of your business processes and save you money in the long run!...

Process Design/Redesign With a Clean Sheet

Quite often, Process Design or Redesign are burdened with a lot of Legacy Thought! Sometimes, it may be better to start a Design or...

Conflicts between Internal Controls and Lean Improvement

Internal controls, like multiple levels of approvals for say Purchase Orders or Paying Invoices, are all necessary, but in many business processes they are...

Digitization – First Step in Process Improvement

Even as we speak, the global corporate world is embarked on a silent, huge, effort in letting paper go not much beyond the mailroom! Digitization...

Services and Handoffs

Handoffs are encountered in Business Processes, whether they are In-house or Outsourced. Many are artifacts of the division of the different functions within a...

Information Availability and Business Process Improvement

Information Availability is half the battle in Business Process Improvement! First, it is the availability of information itself, in a central, easily accessible way, that can...

Ease of Implementation Vs Payoffs in Lean Improvement

The funny thing about Process Improvement, whether Six Sigma or Lean, is that not all Process Improvement efforts are equal to others. Some are "More...

Eliminating Time Wasted Looking for Things

Whether it is the Factory Floor, or a Customer Service or Support Center, helping customers with their orders or help regarding anything, the amount...

Process Improvement in Tough Times

Process Improvement has never been more important or more needed during tough times. The kicker may be the lack of funds to take up...

Measuring The Unmeasurable in Business Processes

There are many Unmeasurables in Business Processes such as Customer Support Effectiveness, Customer Satisfaction, Service Excellence, etc. However, State of the Art in Business...