Zero Defects

"Zero Defects" is a notional quality standard developed by Phil Crosby. Although applicable to any type of enterprise, it has been primarily adopted within industry supply chains wherever large volumes of components are being purchased (common items such as nuts and bolts are good examples).<br><br>The principles of the methodology are four-fold:<br><br>1. Quality is conformance to requirements. <br>2. Defect prevention is preferable to quality inspection and correction. <br>3. Zero Defects is the quality standard. <br>4. Quality is measured in monetary terms – the Price of Nonconformance (PONC)

Contributed by: Raj Siddam