Here’s a pithy description of how some companies so mess up their outsourcing efforts:
"Most organisations have practised what we call 'ad hoc, compulsive outsourcing'," said Linda Cohen, a managing vice president of [Gartner] who spoke today at the Outsourcing & IT Services Summit in Sydney. "They say: 'There’s a problem with this function, let's outsource it.' We call this approach 'Your mess, for less!'"
The problem, she said, according to this article on ZDNet Australia, is that, "