Attrition rates in voice-based BPO service providers in India are as high as 60%, according to this blog post on Zinnov Research and Consulting’s site.
Blogger Kirti Saboo says attrition even in the largest 10 BPO vendors tops 40% (but notes that the NASSCOM Strategic Review 2005 puts the rate between 25% and 40%).
The reasons cited for high attrition?
- HR challenges
- The industry is looked at as a stop-gap arrangement by youngsters
- Career path not well defined and not strong
- Lifestyle issues
- Lack of bonding with peers and the organization
- Perception-based problem
- Unorganized BPO labor market
I’ll let you click over to read the recommendations the author provides to address the problem.
