Contact Center Podcasts

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    Interactive Softworks, which sells contact center applications, has added high-quality podcasts as a resource to its Website here:


    http://www.interactivesoftworks.com/evolving/index.aspx


    The first segment, 23-24 minutes long, includes interviews with industry experts, including Tom Rocca, CEO of KPI Group, which does contact center consulting. If that’s too long for you (and as somebody who listens to lots of industry luminaries, I assure you, it can get tedious), you can click on a particular segment and listen to that instead.


    If you’re in the biz, you could worse than plug in your headset while compiling those month-end reports and tune into Interactive’s site to hear about best practices.