Leaning Processes Can Cause Problems Also

Leaning or Elimination or Waste - either in Time, unnecessary physical movement or entire pieces of the process is usually considered good and beneficial,...

Process Modeling In Times of Great Change

These are very turbulent times in the Banking, Financial and Insurance Services sectors the world over! Many banks are being restructured, some banks are...

Master Data Management (MDM) and Business Process Improvement

Many organizations are busy implementing Master Data Management (MDM) solutions on top of all of their applications. Master Data Management unifies the concept of...

Performance Scorecarding

Measuring performance of one business process and comparing it to another, has always been a problem whether processes are in-house, or outsourced! How do...

Small Improvements vs Big Improvements

Micro level improvements are usually used by Six Sigma efforts to calculate savings in $. But are these numbers always true? That’s an interesting...

Want to Make Your Customer Happy? Consolidate and Eliminate Customer Touchpoints

Everyone of us has been frustrated at one time or another paying for a service and getting it done from a service provider. The...

Commitment, Consistency & Control to Successfully Outsource

Too often companies embarking on an outsourcing relationship find themselves reaping the financial benefits but struggling with the day-to-day management of the relationship between itself and the outsourcer.

Honda’ s Flexible Plants – Lessons for Business Processes

Here’s a fascinating article from the Wall Street Journal - Honda’s Flexible Plants Provide Edge  - Company Can Rejigger Vehicle Output to Match Consumer...

Process Improvement Opportunities for BPO Service Providers

BPO Service Providers, usually may not get an entire end-to-end business processes to be executed. They get bits and pieces of the business process,...

How does outsourcing affect the today’s graduates?

As stated regularly in my other blog entries the world of outsourcing is becoming more mature year on year. There is a vast array...