Short 12/14/05 article summarizing Datamonitor's recent report, "Selling Offshore Outsourced Contact Center Services to the Healthcare Industry." Datamonitor, which estimates the 2005 market for back-office services for the healthcare field at about $800 million, notes that functions such as medical coding, billing services, and physician and claims transcription services are obvious candidates for outsourcing.
http://www.iccmweekly.com/customerinterface/article/articleDetail.jsp?id=262362
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