In his August 28, 2006 article, InfoWorld author Dan Tynan has a lot of fun with his 12-step program for escaping your addiction to services — whether they be consultants, service providers or other vendors who seem to have moved into your operations with nary a thought of leaving again.
There’s some great advice here, even if you’re not addicted, to avoiding the trap of long-term commitments.
Then, while you’re on the site, read this "Off the Record" column, which recounts the tale of woe offered up by an attorney/IT person who must witness the insufferable incompetence of his firm’s outsourcing service provider.
